Shipping & Returns
Shipping
We offer the following shipping options: USPS Priority, USPS First Class, and UPS Ground.
Depending on your location and shipping method, you should receive your order within 7 business days. If you haven't received a shipment within that time frame, please contact us and we will help track it down.
Returns
We offer a 30-Day Risk Free returns policy. If you are not completely satisfied with our products during your initial use we'll refund your order in full.
Instructions
1. Print the order invoice you received via email. On that invoice write a not letting us know what you would like for us to do.
2. Package the remaining products and invoice and send to the following address.
BASE Performance
4699 Nautilus Court South Suite 404
Boulder CO 80301
3. Please do not send back empty containers of product. If you don't like the product that is ok, just don't give it to someone else and ask for a refund.
We will process your return and credit your card within 5 days of receiving the returned product.
AS OF 3/26/2020
Effective March 26, 2020 and until further notice, UPS has suspended their Service Guarantee for all shipments from any origin to any destination. This means expedited shipment times are currently not guaranteed.
You can read the full UPS statement here.
EFFICIENT & COST EFFECTIVE
At BASE PERFORMANCE, we strive to work swiftly when packaging, processing and shipping your order. Whether you're ordering cases of our jars to stock your shelves or bulk bags, BASE PERFORMANCE production and shipping teams will prepare your orders—from small package to truckloads—quickly, efficiently and with the utmost care to ensure your delivery reaches you as quickly and economically as possible.
GENERAL SHIPPING INFORMATION
We offer a variety of shipping options depending on your needs. Shipping rates are based on the shipping method, total weight and volume of your order, as well as the destination. We do our best to pack every order carefully and securely to ensure that your products arrive in good condition.
STANDARD SHIPPING
UPS is our chosen carrier for standard shipping of all small parcels (typically orders weighing less than 10 pounds). Orders shipped by UPS Ground are typically packaged and sent from our warehouse in Boulder, CO within 1-2 business days. (Business days are Monday through Friday not including holidays or weekends.)
We also utilize USPS priority and USPS first class. This service combines the consistency and reliability of the USPS network with final delivery typically provided by the US Postal Service. This method is only available for orders weighing less than 4 pounds.
The transit time for your order depends on the distance it has to travel and may be affected by factors outside of BASE PERFORMANCE control such as late trailers, poor weather conditions or higher shipping volumes.
PLEASE NOTE THAT IF YOU REQUIRE YOUR SHIPMENT NEXT DAY OR EXTREMELY EXPEDITED, WE MUST RECEIVE YOUR ORDER BEFORE 10 AM FOR SAME SAY SHIPPING, AND YOU MUST SELECT UPS NEXT DAY AIR. USPS PRIORITY SELECT IS NOT NEXT DAY AIR. STANDARD USPS PRIORITY IS NOT A GUARANTEED SERVICE.
